Frequently Asked Questions (FAQs)

Below are some of the frequently asked questions

How do I know if I'm eligible for VAT exemption?

VAT law states that you must be 'chronically sick or disabled' to qualify for VAT relief. More information about VAT exemption can be found here

I paid for my item but forgot to put my VAT exemption details?

Don't worry, just contact us with your full name, full address, and your reasons for VAT exemption. We will take care of the rest.

How much is delivery?

Depending on your option, shipping costs starts from £4.99. More information about shipping can be found here

I recieved a faulty item. What do I do?

Sorry to hear that. Contact us with your name, order number and details of the faulty items. We will investigate further from there.

I would like to return my item. What do I do?

If you would like to return your item, please check the Returns Policy.