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Frequently Asked Questions

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Incontinence products are items such as large shaped pads, discreet pads, adult nappies and disposable pull up pants. Disposable pads are better suited to those with moderate-heavy incontinence whereas the disposable pull-up pants have the added benefit of odour protection.

This depends, very much, on the area in which you live. In some areas it is possible to that your GP or local hospital will prescribe free pads for your urinary incontinence. However, there is still the chance that you will still have to pay for them.

Incontinence pads will need to be changed regularly, depending on the severity of the incontinence. Those suffering from urinary incontinence find they have to change their pads about 4-6 times per day.

VAT law states that you must be 'chronically sick or disabled' to qualify for VAT relief. More information about VAT exemption can be found here

Don't worry, just contact us with your full name, full address, and your reasons for VAT exemption. We will take care of the rest.

Depending on your option, shipping costs starts from £4.99. More information about shipping can be found here

Sorry to hear that. Contact us with your name, order number and details of the faulty items. We will investigate further from there.

If you would like to return your item, please check the Returns Policy.

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